Frequently Asked Questions

Everything you need to know about shopping with Oxford Exchange.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping within the continental United States usually takes 3-7 business days, depending on your location.

What is your return policy?

We accept returns on most items within 30 days of purchase, provided they are in original, unused condition with all tags attached. Please note that certain curated or custom items may be final sale.

Do you offer international shipping?

Currently, Oxford Exchange ships to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern digital payment options including Apple Pay, Google Pay, and PayPal.

Are your products ethically sourced?

At Oxford Exchange, we pride ourselves on curating high-quality goods from reputable artisans and brands that prioritize ethical manufacturing and sustainable practices.